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Privacy Policy

Last Updated: September 2, 2026

Ever After Exchange

Effective Date: November 12th, 2026

This Privacy Policy (“Privacy Policy”) describes how Ever After Exchange, LLC (“EAE,” “we,” “us,” or “our”) collects, uses, discloses, stores, and protects information collected through the Ever After Exchange mobile application, website, and related services (collectively, the “Platform”).

 

By accessing or using the Platform, you acknowledge and agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information directly from Users, automatically through use of the Platform, and from third-party service providers.

Information we may collect includes:

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  • Name;

  • email address;

  • account login credentials;

  • shipping and billing information;

  • payment-related information;

  • transaction history;

  • identity verification information;

  • messages and communications between Users;

  • listing content, reviews, and uploaded photos;

  • device information;

  • IP address;

  • browser and usage information; and

  • analytics and activity data.

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2. Account Registration

To access certain features of the Platform, Users may be required to create an account using email credentials or approved third-party login providers.

Users are responsible for maintaining accurate account information.

3. Payments and Stripe

Payment processing services are provided by Stripe and related payment service providers. EAE does not directly store complete payment card information on its servers.

 

Payments, escrow functionality, and related payment processing activities are subject to Stripe’s applicable terms, policies, and privacy practices.

4. Identity Verification

The Platform may utilize Persona or similar third-party providers to conduct identity verification and fraud prevention activities.

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Verification information may include:

  • government-issued identification;

  • identity confirmation information;

  • photographs or selfies; and

  • related verification data.

 

By using the Platform, Users authorize EAE and its service providers to process identity verification information in connection with operation of the Platform.

5. Shipping and Third-Party Services

The Platform may integrate with third-party providers, including, but not limited to:

  • Shippo;

  • Stripe;

  • Persona;

  • SendGrid;

  • Firebase Cloud Messaging;

  • AWS; and

  • analytics and infrastructure providers.

 

These providers may collect or process information in accordance with their own privacy policies and terms.

EAE is not responsible for the independent privacy or security practices of third-party providers.

6. User Content and Communications

Users may submit listings, messages, reviews, photos, descriptions, and other content through the Platform.

Content submitted to the Platform may:

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  • be visible to other Users;

  • be reviewed by EAE for moderation or enforcement purposes, including dispute administration; and

  • be retained for operational, dispute-resolution, fraud prevention, legal compliance, or security purposes.

 

Users acknowledge that EAE may monitor, review, remove, or moderate content and communications in connection with operation of the Platform.

 

EAE may also review, preserve, and disclose communications or content where reasonably necessary to enforce the Terms of Service, investigate fraud or prohibited conduct, comply with legal obligations, protect Users or third parties, or maintain the integrity and security of the Platform.

7. How We Use Information

EAE may use collected information to:

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  • operate and maintain the Platform;

  • facilitate transactions between Users;

  • process payments and refunds;

  • provide customer support;

  • conduct identity verification;

  • moderate content and enforce policies;

  • investigate fraud, abuse, or prohibited conduct;

  • communicate with Users;

  • improve the Platform and user experience;

  • comply with legal obligations;

  • resolve disputes; and

  • protect EAE, Users, and third parties.

  • ​

EAE may communicate with Users electronically, including by email, in-app notifications, or other electronic means in connection with operation of the Platform.

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The Platform may send push notifications, transactional messages, account alerts, or operational communications through the mobile application or related services.

8. Disclosure Of Information

In connection with a merger, acquisition, financing, or sale of assets, we may disclose information:

  • to service providers and vendors;

  • ​

  • to payment processors and shipping providers;

  • to identity verification providers;

  • to analytics or infrastructure providers;

  • to comply with legal obligations or law enforcement requests;

  • to enforce our agreements or policies; and

  • to investigate fraud, abuse, or security issues.

9. Cookies and Analytics

The Platform may use cookies, pixels, SDKs, analytics tools, and similar technologies to:

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  • operate and improve the Platform;

  • authenticate Users;

  • analyze usage and performance;

  • personalize user experience; and

  • support security and fraud prevention efforts.

 

Users may be able to modify certain browser or device settings to limit some tracking technologies; however, doing so may affect Platform functionality.

10. User Generated Content

Users are solely responsible for the content they submit to the Platform.

EAE does not guarantee the accuracy, legality, authenticity, or reliability of User-generated content.

11. Data Retention

EAE may retain information for as long as reasonably necessary to:

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  • operate the Platform;

  • comply with legal obligations;

  • resolve disputes;

  • enforce agreements;

  • prevent fraud or abuse;

  • maintain backup or archival systems; or

  • protect the security and integrity of the Platform.

 

Even after account deletion requests, certain information may be retained for legal, operational, fraud prevention, or dispute resolution purposes.

12. Account Deletion

Users may request deletion of their account through Platform functionality or by contacting EAE at support@shopeverafterexchange.com.

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Deletion requests may require a reasonable processing period and may not immediately remove all information from active, archived, or backup systems.

13. Security

AE implements commercially reasonable administrative, technical, and organizational measures designed to protect information collected through the Platform. However, no method of transmission, storage, or security system is completely secure, and EAE cannot guarantee absolute security.

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Users acknowledge that internet transmissions and electronic storage systems can never be guaranteed completely secure.

14. Children

The Platform is intended solely for Users who are at least 18 years old.

EAE does not knowingly collect personal information from individuals under the age of 18.

15. United States Users

The Platform is intended for Users located within the United States.

16. Changes To This Privacy Policy

EAE may update or modify this Privacy Policy from time to time.

Continued use of the Platform following updates constitutes acceptance of the revised Privacy Policy.

17. Contact Information

Questions regarding this Privacy Policy may be directed to:

 

EVER AFTER EXCHANGE, LLC

info@shopeverafterexchange.com

Contact: support@everafterexchange.com

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